Política de reembolso

Because coffee is a fresh, perishable food product, we cannot accept returns on whole bean or ground coffee bags once they have been opened, unless the product is defective or an error occurred on our part during fulfillment.

1. Damaged or Incorrect Orders

Your satisfaction is our top priority. If your order arrives damaged (e.g., torn bags) or if you received the wrong item, please contact us at 1918coffeeni@gmail.com within [7] days of delivery with the following information:

• Your order number.

• A photograph showing the condition of the product and its packaging.

We will evaluate your request promptly and, if approved, arrange for a complimentary replacement or a full refund to your original payment method.

2. Refunds

Once your refund request is approved, it will be processed automatically, and a credit will be applied to your credit card or original method of payment within [5 to 10] business days, depending on your financial institution.